Please read these terms and conditions of use carefully before using Piwigo.com website.
PigoLabs, operator of Piwigo.com, is a french simplified joint stock company. Registered with number RCS Nantes 528 932 114. Registered offices located on 12 avenue Jules Verne, Bat. A, 44230 Saint-Sébastien-sur-Loire, France. Director of Publication is Pierrick LE GALL. PIWIGO is french registered trademark with number 10 3 704 098. Hosted by OVHcloud, 2 rue Kellermann, 59100 Roubaix, France.
The Editor proposes the following Services: (i) storage, publishing, sharing of digital photographs and videos, (ii) hosting of websites showing content created by its author.
In order to use the Services, the use must have access to the Internet, either directly from its computer, or with other devices such as mobile phone or personal digital assistant. The fees related to the Internet access are borne to the user. The fees related to the acquisition of equipment required to the Internet access are also borne to the user.
The user is responsible to ensure that its hardware and software will not disrupt or interfere with the Services. The user agrees to immediately disconnect any device or software causing interference with the Services.
The Site and Services are available twenty-four (24) hours a day and seven (7) days a week for all users. The Editor may not, be held responsible for any interruption in access to the Site and its services, whether voluntary or not.
The Editor reserves the right, without notice or compensation, to close temporarily or permanently the Site or access to one or more Services to perform an update, modifications or changes in operational methods, and servers hours of availability, although this list is not exhaustive.
The Editor reserves the right to make the Site and Services any changes it deems necessary in the operation or development of the Site and Services.
The Editor reserves the right to set limits on the use of the Services if normal usage is established. Here follow uses considered as abnormal, but are not limited to:
The limits that can then be implemented by the Editor include, but are not limited to (i) quota or restrictions on storage, (ii) quota or restriction on number of access to Services over a given period, (iii) suspension and closure of the account.
Although the Editor provides services on a platform with redundant backups on multiple servers, the Editor makes no warranty in case of loss or failure to store any content transmitted through the Services of the Site. Therefore it is desirable that the user keeps a backup copy of the photographs stored on the Site in order to guard against any risk of loss.
The Services may give rise to communications from the Site or the Editor, such as messages on the functioning and evolution of the Services.
The registration for the Services implies acceptance on sharing information such as your name and email address. Additional information may be requested throughout the use of the Services. You must agree to provide us with accurate and recent information to all our requests.
By registering on the Site, the user chooses a unique identifier and a personal password. The registered user is only allowed to use his username and password and he agrees to keep them confidential.
User agrees to immediately notify the Editor (i) of any unauthorized use of his account and / or password, (ii) of any breach of security of its account, (iii) or of any abnormal change its contents.
The Editor reminds the user to take necessary measures to prevent identity theft with the Site and Services. As such the user's attention is drawn to the following when using an insecure Internet access such as public wifi (i) to disconnect after each session (ii) to avoid enabling the "auto login" when logging in to the user's account.
To report any abnormality to an account, thank you for using the contact form available on the Site.
Fees are as indicated on the Site at the date of confirmation of the order. No price change will apply to subscriptions and / or orders being processed.
Prices are in euros. The prices are indicated excluding VAT, which is calculated according to the customer's country and whether or not the organisation has a european community VAT number.
Payment for services is made online through a secure payment system. The selected providers are PayPal (online payment platform) and BNP Paribas (banking organization providing a platform for online payment). All communications between the site and the payment platform are encrypted and the platform does not in any way send confidential information needed for payment to the Editor. The Editor will be notified of acceptance of payment by return message encrypted by the service provider and based on positive or negative status of payment, the Site will validate your subscription.
The information provided on payment engage the user in case of error in the information provided by the user, the Editor will not be held responsible for any consequences.
According to article L.121-20-2 of the French Consumer Code, the right of withdrawal can not be exercised for the provision of services whose execution has started before the end of the period of seven days.
The user is responsible for all content:
The user is also aware that any publicly available content posted by user of the Services is the responsibility of it, the Editor do not exercise control over such content. The Editor has no obligation to monitor content stored on the Services by users.
The user undertakes to respect the laws and regulations and to use only content it has the rights for which the licensor has given express consent for disclosure or who are free of copyright.
To recap, the Intellectual Property Code prohibits any representation or reproduction in whole or in part, of a work made without consent of the author or his assigns.
The User warrants to Editor that it has the necessary rights to publish the contents published on the Site or through the use of the Services. By rights, includes rights relating to personality rights, copyrights, trademark rights and other distinctive signs.
You may not upload content that is not for all audiences on the Site and the Services, it aims to prevent access to minors to Internet content that they are not intended to them.
Under use of the Services you may not engage in acts of any nature whatsoever (including acts of viewing, downloading, transmission, broadcasting, publishing, transmitting, posting, publishing or otherwise) which would be contrary to French law, would violate French public policy, or the rights of any third party.
As a user, and without this list being limiting:
This section only concerns clients belonging to an organization (company, association, public organization...).
The client authorizes the Editor to quote on its own communication media (website, brochures, display, etc.) the elements (name, logo, personalized screenshots, etc.) likely to identify the Client and this for reference purposes. In order to respect the confidentiality of a project, the client may object to it by simple and explicit request, and the Editor agrees to comply with it.
As part of the fight against illegal content and in particular child pornography, the Editor may freely access the content found on the Services and the Site. Once the Editor is aware that illegal content is hosted on the Services, the Editor will remove it promptly without notifying the user responsible for publishing this illegal content. If it turns out that the user account has been compromised, the user will be notified of the removal of content, the password of the account will be changed and will be sent once the user has reconnected to his account. If it turns out that the account contains other illegal content than reported, the account will be terminated for breach of these conditions without user notification. In this case, the Editor may in accordance with the seriousness of data to inform or assist in the work of public authorities in respect of fight against illegal activities.
The law places no general obligation on the Editor to monitor content. Furthermore the Editor has no obligation to delete content that would not seem obviously illegal.
If you notice the presence of illegal content on third party sites to the Editor, you can report it at the following addresses: Europol (in Europe), Internet Crime Complaint Center (in the US), Pharos (in France), Point de contact (in France)
The user is fully responsible for photographs and other content they publish on the Site and Services.
The provided Services are not related to the publishing activity of the Editor who only make available the Services to users who host their content on the Site. Thus the published content can not be regarded as reflecting the views of the Editor but engage their sole author.
The responsibility of the Editor in respect of the Services is a technical service provider as defined in article 6.I-1 of the French Law on Confidence in the Digital Economy of 21st June 2004.
The Editor can not be held responsible in particular in respect of any indirect, incidental or consequential, foreseeable or unforeseeable, caused to the user. For example, and without this list to be limitating: loss of earnings or profit, loss of data, loss of equipment, repair of such losses, resulting from the use and / or inability to use the Services of the Site.
In any case, the existence of a hyperlink from a third party site to the Site imply any cooperation between the Editor and the third party site. The Editor has no control over third party sites and assumes, therefore, no liability for the content, products, services, information, materials or software of third party websites containing a hyperlink to the Site.
The Editor performs its contractual obligations with the greatest care in use in his profession as part of a general obligation of means. The user is informed that with the current technical architecture on the Internet, the proper functioning of the Services offered by the Editor relies on factors that are not entirely under control.
The Editor makes no warranty express or implied, including (without this list being limited to) warranties as to the quality and consistency of services with hardware and / or fitness for a particular purpose. The Editor does not warrant that (i) the Services will perfectly meet user needs (ii) access to the Site and Services will be uninterrupted or (iii) the results that can be obtained by using the Services will be accurate and reliable.
Any user may terminate his account on the Site at any time. For this, the user should contact support by using the email address with which he signed up and specify which is the gallery if he owns several galleries. Beyond the legal withdrawal period in force, the request for cancellation does not give right to a total or partial refund.
At the end of the trial or subscription period, the account is suspended for 90 days. The account is still accessible for reactivation if the customer decides to subscribe. At the end of the suspension period, the account is deleted from the main server hosting it, making it inaccessible to the customer. However, a copy is kept on a backup server. If the account has never been subscribed (for a trial period only, for example), it will be quickly (approx. 30 days) removed from the backup server. If the account has been subscribed, it will remain on a backup server for a longer period, for possible restoration. The length of time depends on the space available on the backup server. If the customer wishes to have his or her data permanently deleted before this time, an explicit request must be made to support. Before terminating your account, you must ensure that all your content is backed up on a medium other than the Site and Services.
In the event of a breach of fundamental obligations arising from general conditions of use and in particular to the identification requirements or legal obligations, the Editor shall be entitled, without prior notice and with immediate effect to cancel your account which will result in termination without compensation from the Services free or paid attached to your account.
Users can download the Piwigo software for free from piwigo.org, and host it on the infrastructure of their choice.
In this case, they can benefit from the customer support offered to Piwigo.com customers by opting for the maintenance contract described on this page.
The maintenance contract is invoiced at 890 € excl. taxes for one year.
The maintenance contract includes the following services:
If a customer uses the totality of his hours of support before the anniversary date, they can order 2 additional hours of support for 200 € excl. taxes. Hours of support, included by default or additional, expire at the end of the 1-year contract.
To keep track of the remaining support hours, our support team records the time spent on each ticket. When closing a ticket, support will tell you how much time is left on your package.
Pigolabs is not responsible for any technical problems beyond our control.
These terms and conditions were translated from the French version.